RaglanRoadRaglan Road is the world’s most successful Authentic Irish Pub & Restaurant, offering an award-winning Food, Beverage, Entertainment and Retail experience in the entertainment capital of the USA. Located at Downtown Disney Orlando, Raglan Road operates in a demanding and competitive environment where professionalism and excellence are basic pre requisites.

The pub is 25,000 sq. feet and seats up to 600 guests who can dine inside the Pub or outside in our two external bar patios. All our majestic interiors were built entirely in Ireland and shipped lock, stock & beer barrel to Orlando. We provide the very best Irish inspired cuisine by celebrated Irish Master Chef Kevin Dundon, four fantastic bars serving Irish Beers and nightly traditional Irish music with Irish musicians and dancers. Raglan Road is owned and managed by an Irish Company with a passion for fun.’

The ideal candidate must have excellent customer service skills, be enthusiastic and committed to the industry. Raglan Road offers fantastic training, career prospects, working Visa opportunities and Great pay & benefits program.

General Responsibilities

  • Provide excellent food and beverage service to our customers.
  • All duties are to be performed in accordance with departmental and Raglan Road policies, practices, and procedures, as well as within the framework and intent of the Raglan Road Proclamation.
  • Responsible for preparing and/or directing the preparation of food to be served complying with all applicable sanitation, health, and personal hygiene standards and following established food production programs and procedures.
  • Responsible for appropriate use of facility supplies and equipment to minimize loss, waste, and fraud.

Essential Duties

  • Perform all opening and closing duties according to the specific standards.
  • Employees must have the ability to reflect the attitude, theme and culture of the Raglan Road concept to ensure a welcoming, inviting and authentic restaurant/pub experience.
  • Coordinating the entire operation of the restaurant during scheduled shifts.
  • Remain focused on the floor during peak times to ensure standards are upheld and guest’s needs are being met.
  • Complete all definite assignments and responsibilities for your assigned shift.
  • Supervising staff throughout their shift and providing them with feedback to improve performance and guest experience.
  • Provide positive reinforcement to staff when seen to be following correct operating procedures and maximizing the guest experience.
  • Responding to customer complaints and dealing with them accordingly.
  • Meeting and greeting customers and organizing reservations. Constantly conversing with customers through table touches to ensure a memorable dining experience.
  • Taking responsibility for the business performance of the restaurant.
  • Establishing budgets and/or adhering to them and managing the business according to these budgets.
  • Planning and coordinating menus and providing direct guest feedback to ensure needs are being met on the menus created.
  • Supervisors may be requested to cover at other restaurants within the company. This demands mobility, flexibility and a willingness to travel.
  • Attend all relevant meetings and staff briefings.
  • Appearance must be neat, clean and in proper uniform whenever on-duty and remain professional and presentable when visiting the business off duty.

Education/Training:

  • Degree in Hospitality Management or equivalent. Must be 21 years of age.
  • A minimum of two years of service experience in a Full-Service, High-Volume Pub-Style Restaurant and prior experience in labor and food cost control is necessary.
  • Previous experience in an Irish Pub and/or previous experience in an Entertainment/Concept restaurant.
  • Employees must have the ability to reflect the attitude, theme and culture of the Raglan Road concept to ensure a welcoming, inviting and authentic restaurant/pub experience.
  • Excellent communicative skills; ability to stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 25-50 pounds or less; manual dexterity; auditory and visual skills; ability to follow written and oral instructions and procedures.

For further information or to apply for this role, please contact Aileen Ferguson.

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