SheratonParkLaneLocated in the Sheraton Park Lane Hotel, Palm Court is considered “one of the most wonderful settings in which to take afternoon tea in London” by the Tea Guild. Palm Court offers a large selection of teas, and serves cakes and scones prepared by award-winning pastry chef Sarah Hartnett and her team. With its beautiful Art Deco lounge, Palm Court has become the gathering place for guests and locals alike and is today one of the greatest places to enjoy afternoon tea in Mayfair.

Palm Court is also an ideal place for an informal meeting and serves light lunches as well as spirits and cocktails at the bar.

A vacancy now exists for Manager of this unique outlet.


Skills and Knowledge unique to this position;

  • Knowledge of all F&B Standards, quality presentation, service and products and local health and sanitation standards
  • Knowledge of menu planning
  • Displays an understanding of the impact that menu choice has on productivity and profitability
  • Displays proper and safe use of all equipment
  • Thorough knowledge of all Kitchens
  • Knowledge of Marketing Plan, area Competition, promotional concepts, F&B Costs and controls
  • Responds appropriately to guest needs during hours of operation
  • Knowledge of food trends and special seasonal foods
  • Ability to analyse financial information and prepare budget and outlet goals
  • Ability to monitor and control costs
  • Displays comprehensive computer skills
  • Ability to assess quality control and adherence to service standards
  • Ability to clearly define productivity standards with quality requirements and methods needed to obtain them
  • Knowledge of and implementation of Laws relating to truth in Menus, liquor liability, local health and sanitation standards and contract law



Influence Skills

  • To manage implementation of revised or new Sheraton standards in product
  • To maintain all Bar and Lounge standards as per current European Minimum Standards
  • To initiate and maintain timely recording of and follow-up of all bookings
  • To manage Yield of inventories in accordance with Budget guidelines
  • Communicate and administer selling strategy for F&B Outlets business to all internal parties

Managing Change

  • To consult and effectively and positively manage changes in operation, policy and procedures with direct reports


  • To provide regular feedback on progress/reports/magazines within the industry and how new concepts may be applied to our product
  • To generate new ideas for service and products that will maintain a competitive and leading edge over our Competitive set
  • To be proactive in prospecting / creating new Palm Court business



  • To understand and effectively manage cultural needs and expectations of different groups utilising Hotel

Rapport Building

  • Positively identify and acknowledge excellence in operations impacting The Palm Court business
  • Distribute all Complimentary and Complaint letters to appropriate departments and manage follow-up
  • Identify operational limitations and sell only what we advertise and can effectively manage operationally
  • Maintain effective and appropriate liaison with clients whilst on property for site
  • Initiate Customer follow-up within 1-3 days following large events for future business bookings
  • Liase with Events and Sales Account Managers on any Corporate or Group issues and action accordingly following consultation

For a complete job spec or to discuss your application, please contact Kieran Quinn, Hotel Manager.


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