Responsible for the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit. To ensure guest satisfaction and product quality standards are met.To manage all areas of the hotel in accordance with agreed standards, to achieve a friendly atmosphere of superior guest service and product quality.
Operations: Manages the daily operation of the property to ensure all areas of the property are operating efficiently and effectively. Develop an overall strategy for the property in conjunction with Tifco. Continuously seeks to improve operations and ensures compliance with Tifco operating standards to ensure product integrity.
Guest Satisfaction: Ensures products and services delivered by the Hotel meet or exceed guest expectations, create customer loyalty and grow market share. Executes the Tifco service strategy and continually focuses on improving guest satisfaction.
Human Resources: Ensures the Hotel hires, develops, and retains a diverse workforce and that all HR policies and procedures are implemented
Sales and Revenue Management: Focuses on growing revenue by developing and implementing a sales and marketing plan in conjunction with Tifco Group sales. Ensure rooms revenue is maximized through the implementation of Tifco revenue management procedures.
Financial Management: Oversees the annual operating budget. Ensures successful performance by increasing sales and controlling key costs such as payroll food, beverage and energy costs
- Must have at least 3-4 years experience at senior management level in a 4/5 star hotel
- Proven track record in operations, revenue, sales and marketing, financial and human resources management
- Excellent leadership and people management skills
For further information or to apply for this role, please contact Nicola Lawless, Group Human Resources Manager.