Job Description: General Manager

Job brief

We are always looking for enthusiastic employees to provide an excellent guest experience. The successful candidate will be able to ensure a constant standard of excellence. Reporting to the Operations Manager and Managing Director for the on-going day to day operations of the unit.

Responsibilities

  • Accurately report all revenues & costs.
  • Execute accurate and timely declarations of cash on a daily basis.
  • Ensure that the safe is maintained at balance and that published safe and cash handling procedures are adhered to.
  • Work with the MD and GGM to ensure that the business unit meet or exceeds budgeted revenues & costs.
  • Manage the beverage stock and ensure that the beverage stock performs to targeted GP percentage and stock holding.
  • Be responsible for ordering, receiving and transfer of all beverage stock.
  • Schedule staffing according to business levels and prescribed budget.
  • Report employee hours accurately and according to the weekly reporting schedule.
  • Ensure that employees are working to scheduled hours and monitor daily.

Product Quality

  • Ensure that the highest standard of beverage is served at all times and that company specification is followed on all beverage
  • recipes & presentation.
  • Work with the foodservice partner to ensure the highest standard of food is served at all times and that company specification
  • is followed on all recipes & presentation.

Service Quality

  • Ensure that the highest level of service is offered in order to meet and exceed every guests expectations and that agreed scores
  • for KPI’s are met on a monthly basis.

Ambiance

  • Ensure that sound, light and temperature levels are relevant to the business levels and day part trading period.
  • Knowledge of & Adherence to all Company Policies and Procedures
  • Follow established procedures relevant to the business units.
  • Follow established procedure for staff discipline.
  • Ensure that all staff adhere to all policies and procedures
  • Act as a role model for staff members.
  • Deputise for the MD in his/her absence whenever needed.

Cleanliness & Maintenance

  • Ensure that standards of hygiene and repair of the bar and common areas meet the expectations of both our guests and the
  • relevant local authorities.
  • Report any major maintenance or safety issues to the Ops Mgr immediately.
  • Respond immediately to maintenance and cleaning issues throughout each shift.
  • Ensure that the personal hygiene of each staff member meets the company policy.

Performance of Staff

  • Determination of the workforce, recruitment and hiring of new staff, supervision of sufficient induction and initial training.
  • Ensure that all Staff reach their full potential through on-going evaluation, training and development.
  • Actively coach staff members throughout each shift and use one on ones and file notes to record performance and performance issues.
  • Conduct daily staff briefings prior to each shift.
  • Conduct daily staff de-briefings after each shift.
  • Conduct bi-annual appraisals of department members.
  • Maintain all HR documentation relevant to department staff members.
  • Maintain Effective Communication Standards
  • Report any changes or addition in procedure to Staff.
  • Meet with staff members on a regular basis, copying minutes of the meetings to the Ops Mgr and MD.
  • Properly represent the business in all dealings with the public, our guests, staff and management colleagues.
  • Inform the Ops Mgr and MD of any situation that may adversely affect the on-going day to day running or long term operation of the business.

Compliance

  • Maintain the business units compliance with all city, county and state legal requirements including but not limited to
  • employment, licensing & Public health.
  • Requirements
  • Proven work experience as a Manager
  • Positive attitude and excellent communication skills
  • Excellent leadership skills
  • Computer literacy
  • Knowledge of a second language will be considered a plus

For further information, please contact Laura Horan, General Manager House Limerick.

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