Qatari Diar Europe LLP has a unique opportunity that would be ideal for an experienced Hotel Manager with an extensive 5* background. This opportunity to assist with the mobilisation and opening of this prime residential scheme in Chelsea, London is sure to be of interest to many.

Role Objective:

  • To create a robust, customer focused, high-quality Estate Management operation initially focusing on Chelsea Barracks
  • To develop an outstanding Guest Experience.  This is a job for an experienced Director of Operations / Residents Director from a 5 star background whose role will be responsible for maintaining a consistent high calibre service.
  • Set up and implement Hotel, Property and Facilities Management services.
  • Establish a team structure that mixes internal resources with external providers which will ensure the delivery of appropriate high-level estates function.

Key Responsibilities:

  • Overall budget responsibility for the Hotel, Facilities and Property management services.
  • Procurement and subsequent management of outsourced support services, including all key SLAs and KPIs.
  • Day to day management of tenant relationships, ensuring a 5* service is established and maintained, including actioning and tracking all tenant complaints.
  • Develop a launch programme, develop a Strategic Plan to integrate all revenue streams, oversee recruitment and training of staff, set Quality of Service levels, develop and implement pricing policies.
  • To design, develop and deliver a full range of concierge packages around transportation, hospitality packages, catering, off site events and leisure.
  • To recruit, manage and develop high caliber employees to build a strong team focused on The Estate’s vision and values to ensure excellent customer experience.
  • Plan and implement the service charge strategy and ‘help desk’ processes to track resident queries and landlord obligations
  • Process all applications for underlettings, assignments and licenses to alter
  • Ensure insurances are in place at handover of completed buildings.
  • The maximization of financial performance, guest satisfaction and staff development is an integral part of the position.
  • Maintain product and service quality standards by conducting ongoing evaluations
  • Public areas consistently maintained to ultra-high standards of attractiveness, comfort and cleanliness

Key Relationships:

  • Development, Project and Asset Management Teams
  • Tenants and Estate occupiers
  • Estate neighbours and stakeholders
  • Residents Association
  • Planning authorities and other stakeholders

Person Specification/Skills:

  • A dynamic, experienced estate, hospitality professional
  • An experience of developing and implementing high end concierge service and income streams
  • An effective contract negotiator with a demonstrable track record of procuring external services, balancing cost vs service levels
  • Excellent verbal and written communication skills
  • Meticulous attention to detail
  • Highly motivated and customer focused, ideally with experience in high end residential property
  • Ability to build good rapport with clientele and associates

Background:

  • Knowledge of prime residential properties and estate set up a benefit
  • Act as a role model, displaying explicit knowledge and awareness of company standards and customer service
  • A track record in directing and leading strategic plan initiatives in support of company vision, mission and values
  • A minimum of 10 years’ management experience within a luxury property, hotel general management or high end residential environment.
  • Salary is very generous and negotiable.

This is a great time to join the company with a new Global CEO in place.

For further information on this exciting role, please contact Declan Farrell, Director of Estates Europe, Qatari Diar Europe LLP. 

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