We are now recruiting for a Night Manager to join the team. You will work as a part of the Rooms Division Department which also includes Housekeeping & Front Office.
The Night Manager will represent the management of Adare Manor during the night. The Night Manager provides leadership and support to all members of the Front Office and enforces the Hotels Standards of Excellence in all areas supervised.
Duties & Responsibilities:
- Manage and monitor activities of all employees in the Front Office and Housekeeping department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
- Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
- Conduct briefing for all staff during Night Shift.
- Inform all overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
- Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
- Maintain a professional and high quality service oriented environment at all times.
- Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
- Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.
- Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counselling’s and evaluations and delivering recognition and reward.
- Ensure the accurate completion of the daily night audit in a timely fashion.
- Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.
For further information, please contact Stephanie McGrath, Senior Recruitment & HR Manager