Client Success Manager

Job Summary

Previous experience essential.

As Client Services Manager; you are the main liaison between the company and its member hotels/clients. You will work to create and drive the revenue strategy for each property to maximise revenue and market share for the hotels. You will work to ensure that clients are satisfied and that any issues which may arise are rectified in a timely manner by liasing with the relevant departments. You will conduct a weekly yield call with hotels, discussing strategy for rate, rooms and inventory while working to promote room sales for each property by way of strategy implementation alongside onsite hotel management team.

Responsibilities and Duties

  • Managing weekly revenue calls with each assigned hotel entailing the advance analysis of weekly revenue movement per market segment, and preparation and circulation of various reports and recommendations.
  • Bi-weekly and daily preparation of partner yield sheets/rate suggestions. Assisting the hotels to implement their chosen revenue strategy and advising to amend where necessary based on future and past business trends.
  • Liaising with the Call Centre Manager, the On-Line Manager and the Marketing Director in clarifying updates on progress and issues on the account for the week, ensuring all client matters and concerns have been resolved to the full satisfaction of all concerned and in a timely manner whilst also encouraging and securing client participation in new proactive initiatives in line with GN best practice.
  • Perform other related duties and responsibilities including ad hoc projects as outlined by the management team and/or board of directors/Hotel management.
  • Preparation of business review reports bi-annually for hotels, input and/or drafting of hotels’ rooms budgets, competitive reviews, year to date reports etc.
  • Relationship management with client hotels is a key function of this role, communicating all progress and potential client concerns to the relevant GN departments, maintaining professionalism in all company-related activities.
  • Attending meetings with clients to build relationships with existing members with a discussion of past results and future outlook.

Qualifications and Skills

  • Excellent communication, interpersonal and organisation skills.
  • Fluent in oral and written English.
  • Experience in Hotel Property Management Systems is preferable.
  • Experience in rooms revenue is essential.
  • Highly motivated and target driven with a keen understanding of sales process.
  • Proficient in Word, Excel and Powerpoint.
  • Be able to work on your own initiative and as part of a team.
  • Be able to cope well under pressure.

Job Type: Full-time

Salary: €28,000.00 per year

Schedule:

  1. 8 hour shift
  2. Monday to Friday

Experience:

  • Client Management: 1 year (preferred)
  • Business Administration: 1 year (preferred)
  • Hotel Revenue Management: 1 year (required)

Work remotely:

  • Temporarily due to COVID-19

Please email mn@greatnationalhotels.com for further information or to apply.

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