Reservations Agent

We are recruiting for a passionate and enthusiastic Reservations Agent to join our team at Ashford Castle. This is a full-time position, working 5 days over 7 and will include weekends.

Your main responsibilities as a Reservations Agent are handling guest enquiries relating to reservations and sales in a competent and efficient manner; able to describe accurately all the bedrooms, services and facilities; be fully familiar with all room rates available and other services; responding to all enquiries in a warm and friendly  and professional manner; proactively sell bedrooms at the best rate possible, ensuring that all opportunities to achieve secondary sales and handling all guest enquires as required.

Who are we?

In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. This remarkable 800-year-old castle, widely recognised as Ireland’s top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa. The extraordinary characters of the castle passionately care about each and every guest experience. Ashford Castle, voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure ‘World’s Best’ Awards 2020 and awarded Five Stars by Forbes Travel Guide for three years in a row.

What benefits would you get as the Reservations Agent?

  • Professional, award winning training and development opportunities
  • Annual Staff Appreciation Party and other Employee Recognition Events.
  • Discounted rates with Red Carnation Hotel Collection & The Travel Corporation globally.
  • Discounted rates with many local businesses and third party service providers (including Estate Activities).
  • Heavily subsidised accommodation (subject to availability).
  • Free meals on duty.
  • Complimentary dry cleaning of business attire.
  • Recommend a Friend bonus scheme
  • Two paid volunteering days each year

What are we looking for in a Reservations Agent?

  • Must have 3 years experience in a 4*/5* star hotel: (experience in a Reservations role is a plus)
  • Be a good planner and self-starter
  • Enthusiastic, revenue driven with high attention to detail
  • Have a good understanding of the reservations process
  • Have the ability to maintain relationships with both internal and external clients
  • Be efficient and have professional communication skills
  • Proficient in MS office systems and other hotel software systems is a plus (e.g. Opera)

If this sounds like the Reservations Agent role for you then apply today and join one of the “Best Hotel Companies in the World” ! We are an equal opportunities employer.

For further information, please email humanresources@ashfordcastle.com or visit our careers site at https://ashfordcastle.com/careers and https://thelodgeac.com/careers

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