Front Office Manager

The Sheraton Athlone Hotel is seeking to recruit for the position of a Front Office Manager to join our front office team.

Reporting to the General Manager, you will lead and support a great team to ensure our guests receive a warm and efficient welcome for every stay.

Responsibilities will include:

  • Manage the planning & operation of the Front Desk.
  • Preparation, implementation and training of SOP’s and Standards.
  • Ensuring arrival & departure procedures are followed to ensure a positive guest experience.
  • Ensure that reservations calls are dealt with in an efficient manner, delivering a high level of guest care.
  • Attend Head of meetings such as Morning stand up and weekly Head of Department meeting.
  • Ensure a high level of customer service is achieved in the department.
  • Overseeing the allocation of rooms and liaising with Accommodation to ensure timely availability.
  • Management of Marriot brand standards and championing brand initiatives among the Front Office team.
  • Upsell and promote hotel amenities.
  • Promote the Hotel, it’s outlets and local activities to all guests.
  • Ensure filing & administration in the department is in order.
  • Recruitment & training of new team members.
  • Fantastic opportunity to not only lead a four star luxury Front Office but also a world leading International Brand

Qualifications / Experience required to do the job:

  • Previous experience as Assistant Front Office Manager is essential.
  • Working knowledge of Front Office Systems, preferably Opera is essential.
  • Excellent written and spoken levels of English.
  • Previous experience in a similar sized property.
  • Excellent interpersonal skills.
  • Excellent organizational and communication skills.

Why work with us?

  • Complimentary use of our Leisure Club
  • Discounted rates in our Spa
  • Free Car Parking
  • Meals provided while on duty
  • Healthcare Schemes
  • Hodson Bay Group Hotel Discounts
  • Marriot Explore Rate Discounts in over 7,000 properties in 131 countries
  • Motivational Benefits- Employee of the Month etc.
  • Active Sports & Social Club

As a member of the Hodson Bay Group, the Sheraton Athlone Hotel thrives in providing many development opportunities for motivated driven & efficient employee’s across all our departments. As a people-centric hotel group, every day we aim to foster a positive team spirit and an enjoyable working environment. We encourage this through mutual respect & trust amongst colleagues.

Experience

Essential

  • Previous experience in a similar role is essential

Preferred

  • MS Office and Opera
  • Marriot Brand experience

For further information on this role, please contact Eoin Mannion, HR & Talent Acquisition Manager.

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