Sales & Marketing Coordinator

Raffles London at the Old War Office will open this Winter and is currently recruiting for a Sales & Marketing Coordinator.


To direct the overall smooth coordination of The Sales & Marketing Department and to support all members of the Sales Team including the Director of Sales. To work closely with and support the Director of Sales & Marketing on all departmental disciplines including Sales, Events, Revenue Management and Marketing & Communications.

Main Duties

  • To provide general administrative support to the Director of Sales & Marketing and to the Sales Team e.g. diary management, daily trace, travel arrangements, set up of internal and external meetings.
  • To ensure that all hotel collateral (both digital & print), corporate gifts and departmental stationary are updated and current and to manage the inventory of all stock.
  • To research and identify original and unique corporate gifts to mark special occasions such as Eid, Chinese New Year, Christmas, New Year, birthdays etc. To ensure gifts are in stock in a timely fashion, are on brand and within budget.
  • To conduct site inspections, participate in FAM trips and to assist with events as required.
  • To attend sales appointments and events with relevant Sales Manager as required.
  • To ensure that departmental files are all clean, secure and up to date.
  • To deal with general day-to-day enquiries to the Sales & Marketing Department and to refer enquiries to relevant team member where appropriate.
  • To liaise closely with Raffles & Accor Corporate Offices and RSO’s.
  • To conduct analysis of statistics and reports as directed by the Director of Sales and Marketing.
  • To monitor competitor hotels and update Director of Sales & Marketing and Sales Team with any significant developments and promotions.
  • To liaise with the purchasing department and outside suppliers with regard to departmental administrative requirements.
  • To liaise with the Finance Department to chase commission payments, outstanding invoices and expenses.
  • To arrange welcome cards and special amenities for VIP guests as highlighted by the Director of Sales & Marketing.
  • To provide support for the travel requirements of members of the Sales & Marketing team.
  • To respond to general hotel information enquiries.
  • To carry out any other reasonable request as directed by your Manager

Qualifications, Skills & Experience


  • Microsoft applications (Windows, Excel, PowerPoint, Word, Outlook)
  • Delphi
  • Opera or similar PMS system
  • Strong command of English


  • Previous experience in a hospitality setting

For further information, please contact Surinder Sangha, Director of Talent & Culture.

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