Assistant Manager

Main Purpose of Job

Responsible for the smooth running of the Hotel Operations on a day-to-day basis.

Key Duties and Responsibilities

  • Have full knowledge of the hotel and all departments.
  • Oversee the operations of the Hotel.
  • Assist with the management of the hotel’s daily operations, ensuring delivery of exceptional guest service from each department.
  • Conduct daily fire walks of the building and report any H&S concerns
  • Ensure quality and standards are met consistently.
  • Anticipate guest needs, and proactively manage their expectations

Ensure prompt resolution of customer issues.

Requirements

  • Have previous supervisory experience within the hotel or hospitality industry.
  • Possess excellent customer service skills
  • Have a passion for their role within the department.
  • Have a mature and pleasant manner for dealing with customers and team members alike.
  • Be capable of excellent upselling all areas of the hotel.
  • To have a working knowledge of the Microsoft office and hotel software packages.
  • A good command of English both written and oral.

For further information, contact Mary Halton, HR Manager maryhalton@leehotels.com

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