Receptionist Supervisor
Castlemartyr Resort is currently recruiting a Receptionist Supervisor.
Reporting to the Front Office Manager you will assist in all front office activities within the Resort including training the front office team, checking guests in and out of the Resort, balancing guests accounts.
We require a Receptionist Supervisor to be self-motivated, professional, and have excellent communication skills offering individual service with high levels of attention to detail. The ideal candidate will have previous experience in a Receptionist/Supervisory role within a 4* or 5* Hotel environment.
As Receptionist Supervisor you will:
- To support Front of House Manager in managing the team.
- To welcome guests on arrival and at all times, in a warm and friendly manner.
- To always ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient manner.
- As part of the front office team, you will be required to check guests in and out of the Resort.
- To balance guest accounts, preparing statistical and daily reports.
- To anticipate guests needs and ensure that service is provided to the level they require and beyond their expectations.
- To write up and distribute daily VIP list.
Qualities we are looking for:
- Minimum of 2 years’ experience as a receptionist.
- Working knowledge of Hot Soft is an advantage.
- Always maintain a professional image through appearance.
- Must possess excellent communication and interpersonal skills.
- Very strong attention to detail.
- Fluent English.
What you’ll get in return:
- A competitive salary
- Discounted on-site Gym Membership
- Staff Parking
- Relocation support
- Discounted accommodation rates at our sister properties and at Castlemartyr Resort
- Training and Development
- Free Meals on duty
- Referral Scheme (Monetary value for each person you bring to work with us)
- Employee Assistance Program
- Company Events
Additional Information:
- Schedule – Weekend availability
- Ability to commute/relocate – Grange, Castlemartyr, CO. Cork: reliably commute or plan to relocate before starting work (required)
- Language – English (preferred)
- Work Location – In person
Applications via email to Recruit@castlemartyrresort.ie
