Front of House Manager
Anantara The Marker Dublin Hotel is searching for an ambitious Front Of House Manager to oversee and drive the Front of House operation and deliver a memorable guest experience consistently.
Reporting to the Director of Operations, the ideal candidate will be an experienced front office manager of a 5-Star hotel, looking to embark on their next journey.
This is an exciting time to join the hotel, which officially opened as Anantara The Marker Dublin Hotel in May 2023.
To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests.
To deliver excellent care to our guests
To carry out departmental audits to ensure LHQA is achieved by all team members.
To ensure that the Hotel’s Vision & Mission statement is communicated to the team
To ensure that areas of responsibility are clean and well maintained.
To ensure that the ambience in departments (lights, music and temperature) are controlled.
To report defective materials and equipment to the appropriate departments.
Ensure that all new initiatives are implemented in the agreed time frame.
To ensure that personal objectives are set and achieved on a yearly basis.
To attend meetings as required.
To ensure there is management presence in all departments at all times.
To ensure a consistently high level of security is well maintained throughout the Hotel.
To ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re occurrences.
To monitor all purchasing and costs in the department and to ensure that spend is in line with budgets and in line with purchasing procedures.
To ensure departmental sales are achieved in line with the hotel budget
To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
To provide support where necessary in other areas of the Hotel.
To comply with the hotels cash handling procedures and ensure that all team members are trained accordingly.
To drive business results through revenue growth and cost savings efficiency.
To assist in the recruitment and selection of team members
To appraise all team members in accordance with the agreed appraisal procedure.
To ensure that all team members comply with the employee handbook.
To manage the Timepoint System for relevant departments.
To ensure holidays, bank holidays and lieu time are managed for all team members.
To ensure departmental daily briefings are carried out at relevant times.
To chair monthly departmental meetings and ensure team members attend General Team Meetings and ECCM when required.
To ensure that all team members are rostered in accordance with the Organisation of Working Time Act
To ensure that all team members adhere to the hotel’s grooming procedures.
To identify develop key team members and develop a succession plan in conjunction with Human Resources
To train all team members have a full knowledge and understanding of the Leading Hotels of the World Quality Assurance targets and that the highest standards quality are delivered consistently to our guests.
Fire, Health & Safety
To have a full understanding of Fire and Emergency procedures.
To have a full understanding of Health & Safety regulations and carry out risk assessment’s in own department
To ensure that the hotel is compliant with all Food Safety regulations
To ensure all accidents and incidents are investigated and reported in accordance with the hotel’s accident/ incident reporting procedure.
To support the hotel’s Environmental policy by complying with waste management and monitory energy efficiency.
To manage the team strategically, identifying the operational requirements and needs and ensuring the team is allocated appropriately across the lobby.
To ensure accurate and timely reporting (End of day reports etc.).
To assist and lead the team to achieve quality goals including GRI, management response.
To maximize revenues and ensure the team is booking all revenues (No shows/cancellations etc.).
To actively drive upsell and Discovery program enrolments.
To ensure team incentives are paid in a timely manner.
To ensure team members development and performance is addressed in a timely manner including probation management, job chat, annual reviews.
To ensure website and rooms inventory are consistently up to date by liaising with Marketing Communications and Reservations.
To ensure room types are balanced properly.
To work closely with reservations to ensure accurate rooms allocations and maximization of revenue.
To ensure the administration around cash handling, banking procedure, etc. are completed in a timely and accurate manner as per company policy.
To collaborate with all other department heads to ensure quality and consistent guest service delivery.
To create memorable experiences for our guests in line with our Anantara and LQA standards.
Self-motivated and sets a positive example for employees by their attitude and performance
Demonstrates high levels of energy, enthusiasm and professionalism
Encourages the team towards Hotel and individual objectives and aims
Shows concern for their team members and interacts with them in a positive manner
Provides a great work environment and treating each other with dignity and respect and embracing diversity (TEAM)
Demonstrates strong leadership skills and regularly shows an ability to adjust their approach to deal with different people and situations
Communicates in a structured and effective manner with their team
Builds and sustains effective relationships with employees and customers
Motivates, inspires and empowers others to improved performance
Fully knowledgeable and complaint with the leading Hotels of the World LQA program
What do we have to offer you
Annual Bonus scheme
Refer a Friend program – €500 bonus for a referral of your friend or acquaintance for a vacancy in The Marker or another hotel of NH Hotel Group
Excellent Room Employee Rates in over 800 properties worldwide
Access to a exhaustive learning experience including unlimited access to the company eLearning platform
Meals whilst on duty in our employee restaurant
Employee Recognition Awards
Suits provided and dry cleaning
Employee Assistance Program – mental health and wellbeing support
Communication skills. guest experience Business Acumen Team Management
Staff Discounts Performance Bonus Meal Allowance / Canteen dry cleaning employee assistance program
You can apply >> HERE