Front of House Manager
Walker 1781 has an exciting opportunity for an ambitious individual with a passion for customer service. We are on the hunt for an extraordinary a Front of House Manager who is a master of first impressions and a stickler for attention to detail.
Duties and Responsibilities:
- Guest Experience: Ensure that every guest interaction is consistent, positive, and in line with our brand standards.
- Operational Leadership: Oversee the daily operations of the front of house, ensuring seamless functionality and team coordination.
- Team Development: Train, mentor, and guide the front of house team to deliver exceptional service and uphold company values.
- Innovation: Stay updated on industry trends and propose forward-thinking initiatives to enhance the guest journey.
- Brand Representation: Act as an ambassador for the brand, ensuring all guest engagements are professional and align with our core values.
Operational Tasks:
- Oversee and implement marketing strategy and initiatives
- Optimise reservations, waiting lists, and table assignments for premium guest satisfaction.
- Work hand-in-hand with the back-of-house team, ensuring a cohesive dining experience.
- Address feedback proactively, always aiming for heightened guest satisfaction.
- Guide and mentor, the FOH team, promoting growth and exceptional service standards.
- Maintain rigorous standards across hygiene, safety, and service protocols.
- Manage FOH revenue operations with precision, ensuring accurate financial transactions.
- Coordinate timely restocking of FOH essentials, from menus to table settings.
- Prioritize the aesthetics and cleanliness of all guest-oriented areas.
- Analyse guest feedback and sales data for continuous refinement of operations.
Desired Qualities:
- Have a minimum of 5 years previous supervisory experience within the Hospitality Industry.
- Proficiency in financial management, including budgeting, cost control, and analysis.
- Have previous experience in reservations systems
- Possess excellent customer service skills
- Have a mature and pleasant manner for dealing with customers and team members alike
- Have the ability to foresee potential challenges and proactively suggest solutions.
- Have a keen eye for detail, ensuring nothing is overlooked in the guest experience.
Benefits:
- Salary DOE
- Employee assistance program
- Comprehensive professional development opportunities.
- Competitive compensation with performance-driven bonuses.
Excited about the journey ahead? So are we! Apply today @ careers@walker1781.com
