Assistant Bars Manager

JOB SUMMARY

Entry level management position that is responsible for the daily operations in the Bar/Lounge. Position directs, trains and assists associates to serve guests and ensures proper standards are followed. Responsibilities include ensuring guest and associate satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations, professionally and consistently. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

JOB FAMILY CORE WORK ACTIVITIES

Demonstrating Leadership – Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Exceeding Customer Expectations – Providing services that are above and beyond for customer satisfaction and retention.
Improving Service – Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Developing and Building Teams – Encouraging and building mutual trust, respect, and cooperation among team members.
Supervising Associates – Supervising and managing associates. Managing all day-to-day operations. Understanding associate positions well enough to perform duties in associates’ absence.
Communicating with Supervisors, Peers, or Subordinates – Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Modeling Appropriate Behaviors – Serving as a role model to demonstrate appropriate behaviors.
Coaching and Developing Others – Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Managing Daily Operations of the Area or Department – Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Guiding, Directing, and Motivating Subordinates – Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems.
Training and Teaching Others – Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Organizing, Planning, and Prioritizing Work – Developing specific goals and plans to prioritize, organize, and accomplish your work.
Maintaining Productivity Levels – Ensuring and maintaining the productivity level of associates.
Integrating Departmental Goals – Providing the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

JOB SPECIFIC TASKS

Supervises Bar/Lounge in compliance with all local, state and Federal beverage and liquor laws.
Ensures high quality products and presentations.
Trains staff on cash handling and credit policies and procedures.
Trains staff on liquor control policies and procedures.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Observes service behaviors of associates.
Supervises adherence to all liquor control policies and procedures.
Supervises daily shift operations.
Ensures compliance with all Bar/Lounge policies, standards, and procedures.
Maintains standards for bartender and cocktail service.
Helps maintain par stocks throughout the various departments by daily monitoring of on-hand inventory.
Maintains food handling, sanitation and cleanliness standards.
Operates all department equipment as necessary.
Ensures all associates have proper supplies, equipment and uniforms.
Helps train associates in safety procedures.
Empowers associates to provide excellent customer service within guidelines.
Assists floor staff during busy periods.
Uses all available on the job training tools for associates.
Communicates performance expectations in accordance with job descriptions for each position.
Coaches associates regarding performance on an on-going basis.
Complies with all current Marriott standard and local operating policies and procedures
Utilizes the Labor Management System to effectively schedule to business demands and for tracking of associate time and attendance.
Reports malfunctions in department equipment.
Supervises adherence to all cash handling and credit policies and procedures.

CANDIDATE PROFILE

Education and Experience

Degree qualified in Hospitality Management.

Skills and Knowledge

Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
Writing – Communicating effectively in writing as appropriate for the needs of the audience.
Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.
Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mathematics – Using mathematics to solve problems.
Number Facility – The ability to add, subtract, multiply, or divide quickly and correctly.
Basic Computer Skills – Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Economics and Accounting – Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.
Analytical/Critical Thinking – The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
Originality – The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.

Management Competencies

Adaptability – Ability to effectively adjust to major changes in work tasks or the work environment.
Aligning Performance for Success – Skilled at focusing and guiding others in accomplishing work objectives.
Building a Successful Team – Skilled at building a cohesive team and facilitating goal accomplishment.
Building Trust – Ability to interact with others in an honest, fair and respectful way; giving others confidence in one’s intentions and those of the organization.
Communication – Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
Customer Focus – Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers’ needs.
High Work Standards – Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
Planning and Organizing – Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
Problem Solving/Decision Making – Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.

Please contact Ms. Jordan Phillips, HR Recruitment Manager for further information.