Assistant Hotel Manager

We seek a competent Assistant Hotel Manager to join our operations team at Hotel Minella a family business for over 65 years run by the Nallen Family

90 Bedrooms 4* Hotel with busy Food and Beverage operation, Banqueting up to 550 persons. Conferences, weddings, funerals.

Full Leisure Centre Club Minella with 20 Meter pool, Gym, Sauna, Hot Tub , Steam Room & Treatment room.

90 employees.

As an Assistant Hotel Manager, to assist with our day-to-day operations and ensure guest satisfaction. This includes managing the food and beverage operations front desk, housekeeping and reservations. To oversee all aspects of the hotel and assist where necessary , Reception, Bar , Restaurant .

The ideal candidate should have excellent management and customer service skills and a strong background in the hospitality industry. If you’re passionate about delivering exceptional guest experiences and leading a team to success. Many of our team have been with us for years.

We offer competitive remuneration packages as per the industry standards alongside a growth-focused and pleasant working environment, use of Club Minella on time off.

Objectives of this role

To assist the family in the day to day running of the hotel.
Report to the Family
Promote a positive atmosphere in the hotel while maintaining a professional culture.
Assist with the day to Day running of the Hotel.
Implement policies and procedures to ensure smooth hotel operations .
Ensure the hotel complies with all relevant regulatory requirements like health and safety regulations, labour laws and licensing requirements.

Your tasks

Oversee routine operations, including restaurant, bar, kitchen front desk, housekeeping, managing staff, ensuring guest satisfaction and maintaining the physical facilities.
Train staff members and do inductions with new members.
Create a memorable customer experience by delivering on guest expectations while exceeding them.

Required skills and qualifications

2+ years of experience in Hotels or in a similar role.
Demonstrated success in managing regular operations, including guest experience and operational performance.
Possess strong communication skills to effectively interact with guests, staff members and vendors.
Ability to resolve problems quickly, such as guest complaints or staff conflicts.
A keen eye for detail to monitor all aspects of the hotel’s operations, from housekeeping to food & beverage services.
Excellent sales and marketing acumen with great interpersonal skills.
Fluency in English.
Ability to work flexible hours, including nights, weekends and holidays.

Preferred skills and qualifications

Bachelor’s degree in hospitality management or a related field.
Strong leadership skills, problem-solving understanding and commitment to providing excellent customer service.

For further information, please contact Elizabeth Nallen Bowen.