Front Office Manager

About the job:

Lough Rynn Castle Estate & Gardens is a privately owned, luxurious castle property nestled in the heart of County Leitrim. This is a unique opportunity to join the team at a pivotal time of growth and transformation as we are currently expanding our Hotel.

We are currently recruiting a Front Office Manager to lead and inspire our Front Office team, encompassing Reception, Reservations, Day and Night Porters. This is an exciting, career-defining role for an experienced, energetic, and innovative hospitality professional.

Key Responsibilities:

Lead the daily operations of the Front Office department ensuring smooth, efficient service and guest satisfaction.
Ensure all Front Office staff deliver outstanding service in line with Lough Rynn Castle’s luxury standards.
Train and manage the team on key systems (e.g. Visual One, Avvio) to ensure data accuracy and efficient booking management.
Manage online booking channels and implement rate changes as needed to maximise revenue.
Support the wider hotel team with effective communication of daily events, arrivals/departures, and group functions.
Monitor and enhance guest experience through active management of reservations, check-ins/outs, and issue resolution.
Implement and maintain SOPs, ensuring regular training, coaching, and performance evaluation.
Work closely with Sales and Senior Management on strategies to maximise occupancy.
Prepare departmental rosters aligned with business needs, manage budgets and costs efficiently.
Maintain high standards in cash and credit card handling, reporting, and audits.
Foster a positive, collaborative team culture and implement ongoing staff development initiatives.

What We’re Looking For:

Previous experience in a Front Office Management or Revenue Management role in a 4 or 5-star hotel.
Strong leadership skills with the ability to inspire and develop high-performing teams.
Excellent communication, problem-solving, and interpersonal skills.
Knowledge of hotel reservation and property management systems (Visual One, Avvio or similar).
A guest-focused approach and a genuine passion for hospitality.
Strong commercial acumen with experience in budgeting, forecasting, and reporting.

What We Offer:

Competitive salary.
Career development with CPD opportunities.
Complimentary meals on duty.
Employee discounts at our sister property’s Spa & Leisure Centre.
Access to the OIH Member Discount programme.
Employee Assistance Programme (EAP).

Join us and become part of the next exciting chapter at Lough Rynn Castle Estate & Gardens. Bring your leadership and passion to one of Ireland’s leading hotel destinations.

Please contact Eoin O’Sullivan, General Manager for enquiries or to apply.