Head of Visitor Experience and Security

About IMMA

IMMA (Irish Museum of Modern Art) is Ireland’s leading National Cultural Institution for Modern and Contemporary Art. Our aim is to be the most dynamic and welcoming cultural destination in Ireland, a radically public space where everyone feels invited, included, and inspired. Our ethos, Open Space, Open Minds, guides our mission to connect audiences with art in meaningful and transformative ways.

Role Overview

IMMA is seeking a visionary Head of Visitor Experience & Security to transform IMMA’s visitor journey – from the moment someone enters our gates to the moment they leave. You will be an experienced leader who will foster a welcoming engagement and ensure our security procedures and fire safety protocols are progressive and efficient, providing a safe and secure environment across the 48-acre site for the public, our staff, exhibits, and the IMMA Collection of Artworks.

As part of the Senior Management Team at IMMA, you will:

– Lead the strategic development of visitor experience and security across IMMA’s campus and off-site facilities.

– Champion a culture of hospitality, accessibility, and innovation.

– Ensure the highest standards of fire safety and engagement for all audiences.

– Play a key role in shaping IMMA’s future as a radically public, purpose-driven institution.

Key Responsibilities

Strategic Leadership

– Develop and deliver a bold visitor experience strategy aligned with IMMA’s vision.

– Use audience insights and data to drive continuous improvement.

– Inspire and empower a team of over 40 staff across visitor engagement, retail, security, and administration.

Visitor Experience & Engagement

– Shape the visitor journey from gate to gate, ensuring every touchpoint is welcoming and inclusive.

– Collaborate with programming and learning teams to deliver story-rich engagement.

– Lead training and development to foster a culture of excellence and creativity.

Security, Fire Safety & Risk Management

– Act as IMMA’s Nominated Fire Officer and lead on all aspects of security and emergency planning and compliance.

– Oversee the protection of artworks, buildings, and people through robust systems and protocols.

– Liaise with the OPW and statutory bodies to ensure compliance and best practice.

Team Leadership & Culture

– Build a high-performing, collaborative team culture rooted in trust and shared purpose.

– Provide clear direction, coaching, and professional development opportunities.

– Encourage innovation and empower staff to contribute ideas that enhance the visitor journey.

The successful candidate will have:

Experience

– Proven leadership in a senior visitor experience, hospitality, or cultural role.

– Strong background in public safety, risk management, and operational planning.

– Demonstrated success in delivering inclusive, engaging experiences for diverse audiences.

Skills & Attributes

– Strategic thinker with a hands-on, people-first approach.

– Passionate about public engagement and cultural access.

– Calm under pressure, with excellent judgement and communication skills.

– Committed to continuous learning and innovation.

Qualifications

– Relevant degree in hospitality, arts management, or a related field.

– Security/fire safety professional certifications or demonstrable relevant experience in these roles, preferably in a cultural environment

– A full driving license is desirable

Why Work with IMMA?

This is more than a job- it is a chance to be part of a highly motivated team shaping the future of a National Cultural Institution. You will work in a collaborative, values-led environment where your leadership will directly influence how IMMA connects with the world.

Read more >> HERE including link to apply.