Hotel Manager
The Role:
The Hotel Manager is responsible for overseeing the overall operations of the Hotel. The primary purpose is to ensure the hotel serves as a vital part of the local community, prioritizing customer care, profitability, and maintaining a 4-star standard.
Reporting to:
The Hotel Manager will report on a very frequent / daily basis directly to the Regional General Manager (or such person as designated by management).
Key Responsibilities include:
- Maintain a culture where the customer expectations are met and more often exceeded. Monitor & Manage customer feedback.
- Ensure that the weekly labour costs remain under forecast and budget %. Always strive for maximum efficiency.
- Maintain good financial housekeeping i.e. F&B Margins on Target, correct billing, monitor cash anomalies, monitor trade & ledger debtors.
- Ensure compliance with legislation on food hygiene, fire safety and health & safety legislation. Ensure all incidents are documented correctly
- Provide clear leadership and vision for the hotel, inspiring change, and promoting a direction for continuous improvement.
- Lead the management team to maintain, improve, and exceed service levels across all hotel operations and with major emphasis on banqueting and weddings.
- Maintain a positive community image and stay updated on local business trends.
- Represent the hotel professionally and serve as the face of the establishment.
- Oversee day-to-day operations in all hotel departments, ensuring smooth running and planning for future events again with particular emphasis on banqueting and weddings.
- Implement experience and knowledge to enhance all aspects of hotel operations, including rooms, revenue, leisure, corporate, conference, weddings, and food & beverage.
- Lead the team with a focus on high service standards, financial acumen, and the ability to drive sales.
- Work collaboratively with Heads of Departments (HODs) to raise the overall standards of the hotel.
- Develop and update the Hotel Business Plan, monitoring financial performance.
- Administer company policies and procedures, ensuring compliance with relevant legislation.
- Ensure required staffing levels are met, operating within budget.
- Implement company standards related to suppliers, service excellence, hotel presentation, and customer service.
- Ensure compliance with HACCP, employment laws, licensing laws, health and safety, and other statutory regulations.
- Manage all aspects of customer feedback, incident reporting, and accident management.
- Carry out Duty Management shifts as required and fulfil other duties as directed by the Regional General Manager.
- Organise work activity effectively to achieve results, prioritizing set goals and objectives.
- Anticipate, identify, and solve operational problems to ensure the hotel’s success.
Health & Safety
- Ensure that reasonable care is taken for the health and safety of yourself, your colleagues, customers and any third party service providers on the premises at all times.
- Participate in fire drills and any other health and safety training as required by the company and / or the law.
- Adhere to all regulations in respect of health and safety, hygiene, customer safety, fire regulations, emergency procedures, licensing laws, weights and measures, byelaws etc.
- Report any defects, damage, theft, breakages, or hazards to ensure that equipment is functioning and well maintained.
- Secure the company’s stock and property, and ensure all keys are included in the property key system.
- Ensure that any cleaning and maintenance issues are reported to the appropriate person in accordance with Company procedures.
- Ensure that any incidents or accidents are reported to the relevant Manager and recorded in accordance with Company Accident Reporting Procedures.
- Be aware of trained First Aid Team and the location of First Aid equipment.
General
- Reflect and enhance the Company’s mission statement and objectives in all activities.
- Have a thorough knowledge of Company Policy and Procedures as outlined in the Team Member Handbook and your department Standard Operating Procedures.
- lEnsure the highest level of hygiene throughout the food and beverage function at all times.
- Carry out duty management shifts as required and to provide support as required in other areas of the property.
- Carry out any other duties as requested by the company management.
For further information or to apply for this role, please contact >> Cillian Dore , Human Resource Department,
