Guest Services Executive
The Langham, London, Europe’s first Grand Hotel, is currently recruiting for a Guest Services Executive to join and our talented Guest Services team. We’re an equal opportunities employer, and we welcome and value applications from all communities.
ABOUT THE ROLE
In the role of Guest Services Executive, your key focus will be to:
- Perform check-in and check-out procedure for the guests with Langham Club access (e.g. VIPs, long stay guests and similar).
- Assist with rooming guests in line with the hotel’s brand standards.
- Assist the team with Lobby duties (e.g. greet and acknowledge guests that arrive at the hotel gather in the lobby or depart the hotel).
- Assist the Reception and Concierge with ‘queue’ management.
- Assist in managing rooms allocations, rooms checks and amenities requests when required.
- Solve guest issues, complaints or requests.
- Supervise the Guest Services team on any given shift: performance manage, develop, help and ensure they have everything they need.
- Demonstrate expertise in the functionality of Shiji and Microsoft Office programmes to ensure all guest profiles are up to date, emails answered and similar.
- Maintain close communication within the department and with other hotel departments.
Do you have? –
- previous experience of working in a similar style and size property, ideally within front office or guest relations teams
- previous experience of supervision of small to medium-size teams is an advantage
- excellent customer service skills and a real understanding of 5* luxury environment service requirements
- excellent communication skills
- immaculate personal presentation
- hands-on, pro-active approach; taking personal responsibility and initiative to prevent or resolve problems
YOUR BENEFITS
Financial Wellbeing
- Paid Overtime
- Discretionary Service Charge
- 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
- Access to Wagestream – a salary advance benefit
- Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
- Discounted accommodation at The Langham, London for you and your family
- Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
- Up to £750 Recommend a Friend referral bonus
- Seasonal Travelcard loan
- Access to Health Cash Plan with Simplyhealth (the hotel covers the cost of Level 1)
- Company pension plan
- Life insurance
- Discounts in various high street and online shops
Mental Wellbeing
- Colleague recognition system – being recognised and rewarded for positive guest comments or when you showcase one of our company values
- Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
- 2 staff parties per year and several colleague social and community events
- Access to the Employee Assistance Prog
For more information or to apply for this role, please visit >> 
