Reservations Executive/Host for Fine Dining Restaurant
We are seeking a Reservations Executive & Host who shares our ambition to create something truly exceptional at Glovers Alley.
This is a pivotal front-of-house role within a Michelin-level dining environment, responsible for shaping the guest journey from the very first interaction through to departure. You will lead the reservations function while acting as a highly visible host during service.
This role requires a naturally inquisitive individual who takes the time to truly understand our guests by anticipating preferences, recognising return guests and delivering memorable moments that exceed expectations. A strong commercial mindset, meticulous attention to detail and a passion for hospitality are essential.
About this role
Key Responsibilities
Reservations & Guest Experience:
- Manage all reservations across booking platforms, phone, email, etc.
- Conduct detailed guest profiling – capturing dining preferences, occasions and dining history to provide a tailored experience.
- Proactively engage with guests in advance of their visit to personalise bookings, enhance occasions and identify opportunities to elevate their experience.
- Manage waitlists, amendments and cancellations effectively, optimising table allocation and maximising covers.
- Handle VIPs, repeat guests, dietary requirements, celebrations and special occasions with care, discretion and attention to detail.
- Identify and action opportunities to enhance revenue through thoughtful upselling, including menu experiences, wine pairings and special offerings.
- Communicate effectively with management regarding guest feedback, trends, and service opportunities.
Hosting & Service Presence:
- Act as a warm, professional and visible host during service – setting the tone for the guest experience on arrival
- Welcome, engage and seat guests in a manner that feels warm, polished and intuitive.
- Work closely with the Restaurant General Manager and front-of-house team to manage the flow of service, ensuring optimal pacing and experience.
- Build genuine relationships with guests, recognising returning visitors and enhancing loyalty
- Handle guest queries or concerns with confidence, empathy and discretion.
Front-of-House Coordination:
- Collaborate closely with the front of house and kitchen teams to ensure seamless communication and execution of service.
- Anticipate peak trading periods and adjust seating plans to balance guest experience with operational efficiency.
- Support the front of house team in delivering consistent, high-quality service standards.
- Contribute to creating a calm, controlled and professional environment during busy service periods
Systems & Administration:
- Oversee and optimise reservation systems (i.e. OpenTable).
- Maintain detailed guest notes and CRM data to support a personalised guest experience.
- Produce weekly and monthly reservation reports including covers, trends, no-shows and guest feedback.
- Manage reservation policies, deposits, confirmations and cancellation procedures.
- Contribute to continuous improvement of reservations processes and guest communication.
- Demonstrate strong commercial awareness, balancing guest experience with revenue optimisation.
The Ideal person has:
- Previous experience in a fine dining or Michelin-starred restaurant.
- A natural host with a warm, engaging and polished presence.
- Highly inquisitive with a genuine interest in understanding guests and crafting personalised experiences.
- Strong knowledge of reservations systems and guest management tools.
- Excellent interpersonal and communication skills.
- Highly organised with exceptional attention to detail.
- Passionate about food, wine and exceptional service.
How to Apply
To apply for this role, please click >> HERE.
