Front Desk Supervisor

Job description

Pan Pacific London brings understated, comforting, and approachable luxury to London’s premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.


We are looking for a passionate and guest focused Front Desk Supervisor to join our incredible Reception team at Pan Pacific London.

You show confidence, empathy and professionalism when dealing with guests and associates alike. You are calm under pressure and you desire to deliver the best experience for our guests.

If you are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work and you put people at the heart of every decision you make, then we would love to hear from you.


As a Front Desk Supervisor in Reception, you will be responsible for creating exceptional experiences for our guests. Your tasks as a Front Desk Supervisor will include but not be limited to:

  • Supervise, coach and develop the team including manage the performance of the team as needed.
  • Possess good judgement and able to act with autonomy when dealing with issues with our guests.
  • Act with integrity when dealing with any confidential information or situations connected to our guests or the company.
  • Have an uncanny ability to anticipate guest needs and go the extra mile.
  • The first point of contact who will be on hand to deliver a memorable experience for our guest.


As a company, we pride ourselves on our close-knit relationships, development and wellbeing. We offer you:

  • Access to Mental Health First Aiders
  • Celebrate your Birthday with an extra day off
  • Cycle to Work Scheme
  • Referral Scheme
  • Seasonal Ticket Loan
  • Enhanced Maternity and Paternity Policy
  • Eye Care Voucher Scheme
  • Social & Employee Wellness Activities
  • Employee Assistance Programme including 24/7 virtual GP and financial advisors
  • 2 Hotel-Wide Social Events a year as well as additional social gatherings
  • Flexible Work Policy
  • Dry cleaning for uniforms and work attire
  • Reward and Recognition – Star of the Month, Manager of the Quarter and Star of the Year
  • Guest Experience Programme
  • Discount on our Food and Beverage Outlets
  • Discount on Internal Spa Treatments
  • Culture Club – Focuses on Diversity and Inclusion
  • Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties
  • Complimentary meals prepared for you by our chefs
  • 2 Study Days per year (fully paid and in addition to your annual leave)
  • 2 Volunteer Days per year (fully paid and in addition to your annual leave)
  • Progression – our goal is to always to coach and keep our employees helping you to develop and grow internally and within the PPH Group
  • Additional YuLife Perks


Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America and Europe, including seven development properties to be launched by 2025. Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.

Come and join our haven in the heart of the City, a Forbes Travel Guide Five-Star Property, most recently voted:

  • Hotel of the Year, Group 2023 | Catey Awards
  • Hotel of the Year, London 2022/2023 | AA Hospitality Awards
  • Forbes Five-Stars 2022/2023 | Forbes Travel Guide

Our team can’t wait to welcome you.

Please note that all applicants for the Front Desk Supervisor must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility for the Front Desk Supervisor will be required from all candidates.

For further information or to apply for this role, please contact John Kelly, Hotel Manager or use >> THIS LINK.

Privacy Statement | Legal Information

©2024 Shannon College Alumni. All Rights Reserved. Website Design & Development:


We're not around right now. But you can send us an email and we'll get back to you, asap.


Log in with your credentials

Forgot your details?