Head of Hospitality
Job Brief
We are looking for an experienced Head of Hospitality to organise excellent events & welcome leisure guests to Mount Congreve Gardens. You will be responsible for ensuring a warm welcome & memorable experience for every event & guest stay. A Head of Hospitality must be well-organised with excellent communication skills & attention to detail. The ideal candidate will be flexible to work on the days required including weekends.
Responsibilities
- Smooth running of the Events and Accommodation department, where all aspects of the guest journey and experience are delivered to the highest level.
- To have a complete knowledge of the attraction & the product & services we offer.
- Management & booking of all leisure accommodation, tour, group, event and wedding bookings working with the Head of Sales & Marketing to ensure all opportunities are maximised
- Responsible for accommodation cleaning schedule, ensuring all aspects are met to the highest standards.
- To ensure a timely & accurate response to all booking & guest enquiries, providing information, quotations, proposals & contracts for conferences, banqueting events, weddings etc.
- Ensure that every enquiry is tracked and followed up using the tools provided and ensure that there is relevant documentation of all communication with clients.
- Ensure that all groups are entered into the booking system correctly with relevant notes and rates.
- Manage all payment and billing information for each group, working with Accounts
- Maintain telephone etiquette and verbiage standards.
- Always ensuring the maximisation of guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
- Showing potential customers around the estate & upselling every department therein
- Delivering exceptional customer care at all times & maintaining standards in order to facilitate the smooth running of the operation.
- Be proficient in the management of the attractions ticketing, events & leisure reservations software
- Production of a forecast sheet for all events business, updating on a weekly basis & briefing at the weekly team meetings ensuring computer system is updated & accurate at all times
- Responsible for tour guide scheduling and liaising with guides
- Liaising with catering partners to devise menus & set up requirements
- Monitor guest feedback & conduct regular team briefings
- Provide operational assistance for key events
- Hire equipment as needed across all functions of an event – audio, screens, tables etc..
- Other administrative tasks as required.
- The above is not an exhaustive list of duties & you will be expected to perform different tasks as necessitated by your changing role within the organisation & the overall business objectives of the organisation.
Qualifications & Experience
- Three years hospitality experience
- Strong attention to detail
- Must be available to work weekends and some evenings
- Passion for working with people
- Strong computer & communication skills
To apply for this role, please contact Sara Dolan via sara.dolan@mountcongreve.com, Commercial Director for Mount Congreve Gardens and Waterford Treasures.
