An innovative programme that combines almost 70 years educating hospitality professionals across the globe in Shannon College of Hotel Management. The Certificate in Hospitality Leadership and Management is a University awarded Certificate programme, exclusively for those in the hospitality industry and is developed and delivered in Ireland.
A 3-day residential programme – dates as follows:
March 26th, 27th, and 28th 2019.
Topics covered include:
- Identify your Leadership styles
- People Management – Managing your most challenging & valuable asset
- Finance for non-financial managers
- Creating the right environment for customer engagement
- Getting the balance right – Mental Health.